Purchase Terms & Conditions

1. Scope and acceptance

These terms apply to all products purchased from VibeMax, including in-stock items, new arrivals, pre-order items, limited releases, promotional products and mixed orders. They govern the related ordering, payment, shipping, pickup, cancellation, refund and after-sales arrangements.

By placing an order, paying a deposit, paying a balance payment or completing checkout, the customer confirms that they have read, understood and agreed to these terms.

Nothing in these terms excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded under the laws applicable to the customer’s purchase. If these terms conflict with mandatory consumer law, the mandatory consumer law will prevail.

2. Products and payment plans

In-stock

A product listed as available for purchase from current inventory. Availability remains subject to final inventory verification and successful order acceptance.

Pre-order

A product ordered before VibeMax receives stock from the manufacturer, distributor or official supplier.

50% Deposit

A partial payment that reserves allocation for a pre-order product. The remaining product balance and shipping are paid after VibeMax sends the applicable notice.

Pay in Full

Payment of the complete discounted product price displayed at checkout. No further product balance is due, although shipping and other applicable charges may still be payable when stock arrives.

Balance payment

The unpaid portion of the product price under the 50% Deposit plan. It does not include shipping, duties, taxes or other charges unless the order expressly states otherwise.

3. Order confirmation and pricing

An order is confirmed only after VibeMax receives the applicable payment and the order is accepted by our system. VibeMax may reject or cancel an order if payment fails, fraud or misuse is reasonably suspected, supplier allocation is unavailable, fulfillment becomes impossible or an obvious and material pricing or product-information error has occurred.

If VibeMax needs to cancel an accepted order or make a material change, we will notify the customer. A material change will not be applied without the customer’s agreement; the customer may instead cancel the affected item and receive a refund of all amounts paid for it.

Product images, specifications, bonuses and package designs are for reference. Final details may vary based on the official release, manufacturer updates or supplier instructions. Changes that materially affect the product’s identity, function, edition or specifically guaranteed bonus will be handled as a material change.

Prices, discounts, compare-at prices and savings are those displayed for the selected market and currency at the time of purchase. The confirmed product price will not be recalculated because of a later retail-price or exchange-rate change. Taxes, duties and shipping are included only when expressly shown as included.

4. 50% Deposit

Under the 50% Deposit plan, the amount charged at checkout reserves the item and is applied toward its confirmed total product price. The confirmed total product price is twice the deposit amount shown at checkout, subject only to rounding to the smallest unit of the applicable currency. The remaining product balance will normally equal the deposit amount.

When stock arrives, VibeMax will request the remaining product balance together with the selected shipping charge and any other charges clearly disclosed as applicable. Where available, the customer may instead choose free in-store pickup.

A deposit reserves the customer’s place within the allocation VibeMax receives from official suppliers. It does not guarantee an exact release date, arrival date, bonus allocation or immediate shipment.

5. Pay in Full

Under the Pay in Full plan, the customer pays the discounted product price displayed at checkout. No further product balance is payable for that item. The compare-at price, percentage off and amount saved are based on the prices displayed for the applicable market and currency when the order is placed.

Shipping is paid when stock arrives unless it was expressly included at checkout. Where available, the customer may choose free in-store pickup instead of paid shipping.

6. Notices, payment and pickup deadlines

An arrival, balance-payment, shipping or pickup notice will state the amount due, available fulfillment methods and the applicable deadline. Unless a longer period applies, the stated deadline will be no earlier than 14 calendar days after the notice is issued. The customer must complete the required payment and arrange shipment or pickup by that deadline.

VibeMax will use the contact details attached to the order and will normally send an initial notice and at least one reminder before cancelling a reservation. If an email is returned as undeliverable and another contact method is available, VibeMax will make a reasonable attempt to use it.

Customers who need additional time should contact VibeMax before the deadline. Extensions are not guaranteed, but reasonable requests will be considered in light of allocation, storage and supplier requirements.

If the customer does not pay, confirm shipment or collect the item after reasonable notice, VibeMax may cancel the reservation and release the item. Subject to applicable consumer law, the deposit may be retained only to the extent reasonably necessary to cover unrecoverable reservation, allocation and handling costs. Any remaining refundable amount will be returned to the original payment method.

7. Cancellations and refunds

Once an order is submitted, it is final. VibeMax does not offer refunds without a qualifying reason or accept cancellation or refund requests based on change of mind, personal preference, duplicate ordering, failure to review product details, selected options or payment-plan terms, or any other reason unrelated to VibeMax’s ability to fulfill the order or the condition and conformity of the product supplied.

If VibeMax cannot fulfill an order due to supplier cancellation, confirmed allocation failure or another reason attributable to VibeMax, VibeMax will refund all amounts paid for the affected item to the original payment method. A replacement, store credit or order adjustment will be provided only with the customer’s express agreement.

Approved refunds will normally be initiated within 7 business days. The time required for the funds to appear depends on the payment provider, issuing bank and original payment method. Discounts, promotional credits and shipping charges will be allocated fairly to the affected item and refunded as required by applicable law and the promotion terms.

8. Product issues and after-sales support

Customers should report visible damage, missing items, incorrect products or other apparent non-conformity within 7 calendar days after delivery or pickup. Please provide the order number, a description of the issue, package condition and clear photos or videos where reasonably available. This reporting period does not limit any longer warranty, latent-defect right or mandatory consumer remedy.

Depending on the issue and applicable law, support may include repair, replacement, missing-part support, price reduction, refund or another appropriate remedy. Opening packaging solely to inspect the item does not by itself disqualify a valid claim.

The following situations generally do not qualify unless applicable law requires otherwise:

• Minor marks to the external shipping carton that do not affect the product or its official retail packaging.
• Normal manufacturing differences, paint variations, seam lines or tolerances that are not defects.
• Damage, missing parts or contamination caused after delivery or pickup.
• Damage caused by misuse, alteration, washing, unauthorized repair or improper storage.
• Items not purchased from VibeMax.

9. Availability, release dates, delays and allocation

Inventory availability, release dates, estimated shipping dates and arrival windows may change before an order is accepted and, where expressly identified as estimates, after acceptance. Official ACG merchandise may be affected by inventory discrepancies, manufacturer schedule changes, production delays, licensing updates, allocation changes, customs checks, logistics delays or force majeure events.

VibeMax will provide material schedule updates when reasonably available. If an item remains unfulfilled more than 180 calendar days after the end of the estimated arrival window displayed when the order was placed, the customer may cancel the affected item and receive a refund of all amounts paid for it, unless the customer has expressly accepted a later revised schedule.

If the manufacturer or official supplier permanently cancels an item, VibeMax will cancel the affected item and refund all amounts paid. A force majeure event may delay performance but does not remove any refund right that applies when fulfillment becomes permanently impossible or the long-delay threshold is reached.

Limited bonuses, first-run benefits and special editions are subject to supplier allocation and may be limited in quantity. Unless expressly guaranteed on the product page or order confirmation, bonus availability is not guaranteed. If a specifically guaranteed bonus becomes unavailable, VibeMax will offer an appropriate remedy, which may include cancellation and refund of the affected item.

10. Mixed and split orders

An order may contain in-stock products, multiple pre-order products, different release dates or different payment plans. Each item may be processed, paid, shipped, collected, cancelled or refunded separately.

VibeMax may offer to hold items for combined shipment or send available items separately. Any additional shipping charge will be disclosed before collection and will not be charged without the customer’s agreement. A delay or cancellation affecting one item does not automatically cancel the remaining items.

11. Shipping, duties and pickup

Customers must provide accurate contact, shipping and pickup information. Additional costs caused by incorrect information, failed delivery, refused delivery, unclaimed parcels or repeated shipment attempts may be borne by the customer where permitted by law and where those costs were reasonably incurred.

Shipping charges for in-stock items are normally shown during checkout. Shipping charges for pre-order items may instead be calculated when stock arrives unless they were expressly included at checkout. The customer will be shown the available shipping or free in-store pickup options before any later fulfillment charge is collected. Cross-border duties, taxes or import fees are the customer’s responsibility only where this was clearly disclosed and applicable law permits it.

Where delivery is arranged by VibeMax, risk of loss or damage passes when the item is delivered to the customer or an authorized recipient, except where mandatory law provides otherwise. For in-store pickup, risk passes when the item is collected by the customer or an authorized pickup person.

12. Communication and customer responsibility

Customers are responsible for keeping their email, phone number, account details and shipping information accurate and up to date. Important notices may be sent by email, customer-account message or another contact channel provided with the order.

Customers should review notices promptly and contact VibeMax before a stated deadline if assistance is needed. VibeMax will not automatically treat a single failed or undeliverable message as sufficient notice where another reasonable contact method is available.

Customers placing orders on behalf of a minor or allowing a minor to place an order confirm that the purchase has the authorization of a parent or legal guardian where required.

13. Updates and general terms

VibeMax may update these terms for future orders when required for operational, supplier, legal or platform reasons. The version presented at the time of purchase applies to that order unless the customer agrees to a later version or mandatory law requires otherwise.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply. Product-page terms that are more specific to an item take priority over these general terms, but no term overrides mandatory consumer law. Translations are provided for convenience; any language-priority rule applies only to the extent permitted by local law.